The DWC Deputy Commissioner for Field Services, Brent Hatch said in the news release, “The transition to the automated complaint resolution process will help to improve the Division’s responsiveness as concerns arise from workers’ compensation system participants.”
The TDI has already been “paperless” for a few years in other divisions and has seen improvements in customer service and a reduction in complaint processing time. The fact that is took the department so long to implement a computer based system is a little surprising. I suppose a lumbering entity like an insurance department is not expected to be quick with implementing time saving strategies.
Comment Preview