Kinser spoke of labor proficiency consisting of “going to Houston to find lodgings for adjusters and booking charter flights to take them into Baton Rouge, La., each day and get them out before a 5 p.m. curfew.” Kinser also mentioned the emotional trauma the claims staff dealt with while away from their families for so long and facing “good people in desperate times.”
When dealing with the news media Kinser said, “call them up and invite them in, and tell them the story of what we do to help,” as well as, “putting out message points and get our message out there.”
These messages of communication, pre-planning and having a structure in place to help the claims staff are vital for the victims of disasters like Katrina. The more support the claims staff receives the more efficient and effective they will be.
Comment Preview